Returns & Repairs
Changed your mind? Return your order within 10 days of delivery - as long as you havent used or opened it.
- Return your product to us within 10 days of delivery - as long as you haven't used it already or opened it.
- All returns will be will be subject to a 25% restocking charge and delivery/collection charges. Factory order items are not returnable.
- Please ensure you follow our returns procedure – in the first instance call our returns line on the local rate number 0121 667 3170 to obtain your return authorization number and details on how to return your product.
In the unlikely event that a product fails during its warranty period please call 0121 667 3170 and we will arrange an immediate repair.
Please ensure you have your order no, model number and serial no to hand before calling to speed up the repair process.